Alliance Pharmacy Group (APG) respects the privacy rights of our patients and customers and is committed to protecting the person information we collect from you. This policy describes the personal information we collect, how we use that information, when we might have to disclose it, how we keep it safe and how you can access and correct it if necessary.
This policy applies to the collection, use and disclosure of personal information in the course of all commercial dealings with APG, including pharmacy and retail services and applies to the use of any website or mobile application maintained by APG.
What is personal information?
Personal information is information about an identifiable person, such as their name, date of birth and e-mail address. Personal information also includes personal health information, such as your medical records and other information about your health and your prescriptions, that has been collected or generated by your pharmacist.
When you use APG services, you agree that APG may collect, use and disclose your personal information in accordance with this policy.
APG will collect, use and disclose personal information without your consent only in very limited circumstances as permitted by law such as disclosing it to a person who needs the information because an emergency threatens your life.
If you decide to withdraw your consent to allow APG to collect your personal information, we will still have to comply with all the provincial laws that require us to keep records relating to the medication that we dispensed to you. If you choose to not give us consent to disclose certain personal information, we may not be able to provide you with the full range of pharmacy services.
How we collect personal information
APG collects personal information directly from you when you sign up in order to provide you with service. This includes your contact information, health history, prescription history and insurance information. This information may be provided to APG in person, by phone, e-mail, fax or be submitted by you online.
In addition, when you use our website or mobile application, APG has access to the following information about you and your visit to these sites. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.
IP Address. APG records the Internet Protocol (IP) address of your computer when you visit our website or mobile application. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Sites.
Cookies. APG also collects information about your use of the website and mobile application through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the website or mobile application, the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities.
In addition to the personal information collected on the website and mobile application regarding you and your visit, we may collect and use the geo-location information from your use of the website of mobile application. This means that we may use GPS or similar technology to determine your current location. Your geo-location services can be turned off either in your mobile device settings and/or within the website or mobile application.
APG will limit the collection of your personal information to that which is required to accomplish the purposes for which it is being collected.
How we use personal information
APG collects personal information for a variety of purposes including to
- provide you with healthcare related services
- communicate with the people involved in your care or the payment for your care
- communicate health-related education
- process your payments
- communicate with you about products and services
- provide you promotions and other non-pharmacy related activities; and
- manage our business
When we disclose personal information
APG will only disclose your personal information for the purpose outlined above, with your consent or when the law requires such as in response to a valid search warrant, court order or regulatory investigation.
How we keep information safe
APG is committed to protecting your personal information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your personal information and have clearly defined internal policies and practices. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Your personal information is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe the policy. We have implemented measures to prevent individuals from accessing personal information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.
Although APG makes all reasonable efforts to protect your personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. Where you use passwords, ID numbers, or other special access features, it is your responsibility to safeguard them.
APG strongly recommends that you implement security measures when using our mobile application on phones and tablets to ensure that your personal information is not accessible to someone other than you who may gain access to your device.
Access & correction
You are allowed to access the personal information APG has about you and correct it where permitted by law. Our website and mobile application allows you to view the personal information APG has collected from you or about you. APG may charge a reasonable fee for providing you with copies of your personal information.
Who to contact
If you have any questions or concerns about how APG collects, uses or disclose your personal information or about this policy, please contact APG’s Designated Manager Rachel Patel at 20 Furbacher Lane Unit 2, Aurora ON L4G 6W1, Toll Free Phone: 1-877-796-7979, Toll Free Fax: 1-877-835-8329.