FAQ

Who can use Alliance Pharmacy?

Anyone with a written prescription from a prescriber licensed to practice in Canada can use Alliance Pharmacy. Faxed prescriptions must originate from the prescriber’s office.


Do I need insurance coverage?

No, you don’t need insurance coverage to use Alliance Pharmacy, but we directly bill all major insurance providers.


Is there a cost to activate my account?

No, there is no cost to create your account, and no additional cost for delivery or MedPack.


Is MedPack available across Canada?

Yes:
Patients NOT covered by their provincial coverage can use MedPack. Patients residing in Ontario can use MedPack, including Ontario Drug Benefit (ODB) eligble patients.
No:
Patients residing in BC cannot currently use MedPack, although we hope to change that very soon.


Is my information private?

All your personal information is protected. Information is only used and disclosed for the purpose of processing benefit plan claims.


Will my doctor charge me to fax my prescription?

In our experience, doctors generally do not charge to fax prescriptions. However, it is at the discretion of your doctor.


How do I pay for costs that aren’t covered?

We accept major credit cards (American Express, Mastercard and Visa), prepaid credit cards, and Visa debit cards.


How do I contact a pharmacist?

To speak with a pharmacist, call our toll-free number. You can also book an appointment online and a pharmacist will call you.
1-877-796-7979 (MB, NB, NL, NS, NU, ON, PE, QC)
Monday to Friday
8:30am - 5:00pm EST

1-855-370-7979 (AB, BC, NT, SK,YT)
Monday to Friday
9:00am - 5:00pm PST


What if I need a prescription filled earlier than the next business day?

If you need a prescription filled immediately, use a local pharmacy. Typically this applies to a very small percentage of medications like antibiotics and antivirals.


What are Maintenance Medications?

A maintenance or chronic medication is one that is required on an on-going basis.  They are prescribed to treat chronic or long-term conditions, such as high blood pressure and diabetes.  Maintenance medications result in ongoing expense and regular refills and renewals.


What are Acute Medications?

Acute medications includes antibiotics and pain medications, usually treats one-time or short-term conditions.  Acute medications are typically low in cost and amount to approximately $100 annually per year per plan member.


What are Specialty Medications?

Specialty medications typically require special administration, handling, treats a rare or complex condition and may require additional patient support.  These medications treat conditions for which there are limited treatment options and result in annual costs varying from tens of thousands to hundreds of thousands.


What are Monitored Medications?

Monitored medications are drug substances that are classified in the following National Drug Schedules:

 

  • Narcotic
  • Controlled
  • Targeted

These medications require a unique level of personal identification upon dispensing.  These medications are not dispensed by Alliance Pharmacy and should be filled at another pharmacy.


How do I transfer my existing prescriptions from my current pharmacy?

Our pharmacists, with your permission, will coordinate the transfer of all existing prescriptions from your current pharmacy.


Can I fill prescriptions for monitored medications (narcotics, targeted, and controlled drugs)?

Alliance Pharmacy does not fill prescriptions for any monitored medications. For a complete list, see Monitored Drugs or speak with an Alliance pharmacist.


How long will it take for my prescriptions to arrive?

For most urban and suburban locations, shipments arrive the next business day. In remote locations, service may take longer. Ask a member of our pharmacy staff when filling your prescription for an estimated delivery time.


Where can my prescriptions be delivered?

Deliveries can be made anywhere in Canada provided it’s served by a FedEx or Xpresspost courier and someone is there to sign for the package.


How much does delivery cost?

Delivery is always free.


Who can receive a delivery of my prescription medications?

An adult (over the age of 18) designated by you must sign for receipt of prescriptions sent via courier.